How long will I be without my device?
In-Store Appointments - In-store appointment repair times can be completed in as little as one hour however this is subject to stock availability and the complexity of the repair service in question. As an overall promise, we always advise that any repair does not go over 5 business days. we will offer you a loaner phone if available free of charge
Mail Order - From the time of booking, we get to work. All of the relevant parts are ordered and reserved. This means that we are all set and ready to go by the time your device arrives with us at Repair HQ. We boast that 90% of repairs booked via our Mail Order Repair Service are received, repaired, tested, and dispatched back to you, the customer on the next working day. This meaning that from posting to receipt your repaired device is back in your hand in as little as 72 hours.
Will I be updated throughout the repair process?
We have been repairing devices for many years - we understand that customer communication is key to being able to give a second to none service. We will text you or email you as soon as your item is ready
Is my data safe with you?
We only access what the repair needs and your data stays private. A backup before any repair is always a good idea.
I Have A Busy Schedule, Can You Accommodate?
Life and schedules can be tricky, - Our customer support lines and appointment services are available 11AM - 7PM 6 Days A Week.
Do your repairs come with a warranty?
Every repair comes with a 90-day warranty, except liquid damage repairs. The warranty does not cover new damage after the repair, such as cracks or drops.
Am I Able To Speak To Someone - Or Can I Only Book Online?
In Short - YES! We have a full customer service team ready to help with your requests and are available between 11AM - 7PM 6 Days A Week.
You are able to get up to date information on the latest pricing and service availability in your area. - Existing Customer? They can give you up to date information regarding the status of your repair process.
Will you wipe my device?
No. Your data stays as it is. If a repair needs a software restore, we ask you first. Backing up before any repair is still a good idea.